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Feb 15, 20206 min read

Helping Clients Cope with the Loss of a Pet

When a client faces the heartbreak of losing a pet, they often grapple with profound grief that can mirror the mourning of a lost family...

129 views

Jan 2, 20206 min read

Managing Compassion Fatigue

Compassion fatigue is a common challenge faced by veterinary professionals, characterized by emotional exhaustion and reduced empathy...

112 views

May 15, 20195 min read

How to Communicate More Effectively with Clients

You’re probably up-to-date on all the latest medical advancements, and of course, you have excellent animal handling skills, but what...

125 views

May 1, 20194 min read

Transactional vs. Relational – Conveying Value to Your Clients

How many times has your receptionist fielded a call that went something like this: “Hello. How much do you charge for [insert service...

133 views

Apr 15, 20195 min read

The High Stakes of Poor Client Service

In life, especially in business, first impressions are everything. In fact, the first interaction a client has with your practice could...

75 views

Apr 1, 20195 min read

5 Tips for Winning Back Dormant Clients

Did you know that it can cost up to five times as much to acquire a new client as it does to retain an existing one? What’s more, you’ll...

85 views

Jan 15, 20195 min read

5 Tips for Setting a New Associate Up for Success

Thinking about growing your practice by hiring a new vet? Believe it or not, there are certain things you can do proactively to set your...

78 views

Jul 15, 20185 min read

7 Tips for Engaging with Non-Responsive Clients

Some veterinary clients are easy to engage with. They are naturally talkative. They genuinely enjoy friendly banter and are open about...

85 views

May 1, 20186 min read

How to Turn a Client “No” into a Client “YES”!

You undoubtedly entered the veterinary industry because you have a passion for animal health care. But at the end of the day, it’s a...

88 views

Apr 15, 20185 min read

7 Ways to Make Your Staff and Your Clients Feel Valued

You wouldn’t be as successful as you are if not for your amazing staff and loyal clients. But do they know that? Are you making a...

74 views

Apr 1, 20185 min read

5 Tips for Handling Client Complaints

Try as you might, it’s impossible to please everyone all of the time. Being in the service industry, there will always be that handful of...

70 views

Mar 1, 20183 min read

5 Tips for Managing Change in Your Veterinary Clinic

Let’s face it. We live in an ever-changing world. As clients change, their needs also evolve, which means the businesses with whom they...

152 views

Feb 15, 20185 min read

5 Social Media Post Ideas Your Clients Will Love

These days, it’s nearly impossible for a business to exist without a social media presence. Consumers today like to establish deeper,...

99 views

Feb 1, 20183 min read

Top 5 Reasons Your Vet Practice Has No-Shows (and What You Can Do About It)

At last check, the industry-wide veterinary no-show rate averaged between 9-11%. That means that even on the lower end, most clinics...

139 views

Jan 15, 20185 min read

6 Free Ways to Get More Clients

Attracting new clients to your veterinary practice doesn't have to break the bank. In fact, there are several effective, free ways to get...

102 views

Nov 14, 20177 min read

No Shows No More – How to Prevent No-Show Appointments

It’s one of the most frustrating aspects of running your veterinary practice: a client schedules an appointment, then doesn’t show up at...

110 views

Nov 1, 20175 min read

The Importance of Local SEO for Veterinary Practices

Search engine optimization (SEO) is incredibly important for modern veterinary practices. The fact is, the majority of people who are...

78 views

Sep 15, 20175 min read

Overcoming “Dr. Google” – How to Improve Client Education and Retention

One of the biggest hurdles today’s veterinarians have to deal with is the propensity for clients or prospective clients to turn to Google...

98 views

Aug 15, 20175 min read

4 Ways to Be More Authentic in Your Vet Practice

At DVMelite, one of the concepts we try to drive home to all of our practice go-getters is the importance of authenticity. When you...

97 views

Aug 1, 20175 min read

5 Tips for Curbing Conflict in Your Veterinary Practice

Sometimes, even the most professional individuals can find themselves in situations of conflict in the workplace. Most veterinary practice...

976 views

We do it ALL!

REVENUE & PROFIT GAINS!

Learn from Member Experiences

Practices Made Perfect Blog

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